845-212-2558

Privacy Policy
Effective Date: January 1, 2025

This Privacy Policy (“Policy”) explains how Shopasgo, Inc. (“Shopasgo,” “Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you use ShopAsGo.com, related websites, and our phone-based email and SMS services (collectively, the “Services”).

We are committed to protecting your privacy and handling your data responsibly.

1. Information We Collect

1.1 Information You Provide

  • Name, email address, phone number, billing and shipping address

  • Account credentials and security information

  • Order, payment, and transaction details (processed by third-party providers)

  • Communications with us (email, phone, SMS, support requests)

1.2 Phone, Call, and SMS Data

  • Phone numbers used to interact with the Service

  • Caller ID, call duration, timestamps, and call status

  • SMS message metadata related to customer support interactions

1.3 Gmail / Google OAuth Data

When you authorize Google access, we collect:

  • Encrypted OAuth access tokens

  • Read-only Gmail data (email headers, snippets, and content)

We do not access Google Drive, Calendar, Contacts, or other Google services.

1.4 Automatically Collected Data

  • IP address, device identifiers, browser and usage data

  • Cookies and analytics data

  • Error logs and technical diagnostics

2. How We Use Your Information

We use personal information to:

  • Provide and operate our Services

  • Process orders, payments, and billing

  • Enable phone-based email access

  • Provide customer support and technical assistance

  • Improve functionality, security, and performance

  • Comply with legal obligations

What We Do Not Do

  • We do not sell or rent personal data

  • We do not use Gmail data for advertising or marketing

  • We do not access data beyond what is required for the Service

  • We do not store passwords or raw authentication credentials

3. SMS Communications

  • Purpose: Customer support inquiries and responses

  • Frequency: As needed based on your interactions

  • Charges: Message and data rates may apply

  • Help: Text HELP or email support@shopasgo.com

  • Opt-Out: Text STOP at any time

  • Privacy: Mobile opt-in data is never shared for marketing purposes

4. Legal Basis for Processing

We process personal data based on:

  • Contractual necessity

  • User consent (e.g., Google OAuth)

  • Legitimate business interests

  • Legal obligations

5. Data Security

5.1 Security Measures

  • HTTPS/TLS encryption in transit

  • Encrypted storage for sensitive data

  • Restricted employee access

  • Session-based authentication and automatic expiration

  • Regular security reviews

5.2 OAuth Security

  • Tokens encrypted using 256-bit encryption

  • Automatic token refresh and revocation support

  • Minimal permission scope (read-only Gmail)

6. Data Retention

  • Account data: retained while account is active

  • Call logs: retained for 90 days

  • OAuth tokens: retained only while authorization is active

  • Payment records: retained as required by law

  • Error logs: deleted after 30 days

Deletion requests are completed within 30 days unless legally required otherwise.

7. Sharing of Information

We may share data with:

  • Payment processors

  • Shipping and logistics providers

  • Twilio (call routing and metadata)

  • Google APIs (Gmail access with consent)

  • Legal authorities when required

All service providers are contractually bound to confidentiality and limited use.

8. Cookies and Tracking

We use cookies and analytics tools to improve user experience and site performance. You may control cookies through browser settings.

9. User Rights

You may request:

  • Access to your personal data

  • Correction of inaccuracies

  • Deletion of your data

  • Data portability

  • Withdrawal of consent

Requests can be sent to privacy@shopasgo.com. We respond within 30 days.

10. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect data from children under 13.

11. International Data Transfers

Your data may be processed outside your country of residence. Where required, we use Standard Contractual Clauses or equivalent safeguards.

12. Compliance

  • Google API Services User Data Policy (including restricted use)

  • TCPA, A2P 10DLC requirements

  • Applicable U.S. state privacy laws

  • GDPR (EU residents)

  • CCPA (California residents)

13. California Privacy Rights (CCPA)

California residents have the right to:

  • Know what personal data is collected

  • Request deletion

  • Opt out of data “sales” (we do not sell data)

  • Non-discrimination

Requests: privacy@shopasgo.com

14. European Union (GDPR)

EU residents may lodge complaints with their local data protection authority in addition to exercising rights listed above.

15. Changes to This Policy

We may update this Policy periodically. Changes become effective upon posting. Continued use of the Services constitutes acceptance.

16. Contact Us

Shopasgo, Inc.
115 Lorimer St, Brooklyn, NY 11206
Email: privacy@shopasgo.com
Support: support@shopasgo.com
Phone: 845-212-2558 | 718-500-3638

Acknowledgment:
By using Shopasgo services, you confirm that you have read and understood this Privacy Policy.